Services

Services

Online order

Find your product on the webshop.

You can find our products in the webshop. If you select a product from the webshop, you can get a better view and more product information.

Select your size

When selecting a product, you will be given the option to choose your size.

Add your products to the shopping cart.

Once you have selected a size for your product, you can choose to add your product to your shopping cart. You can then choose to complete your order or to continue shopping. Your product will remain in the shopping cart until you wish to place the order.

Continue to shopping cart

If you decide to place the order, you can select the shopping cart. Here you will find your own added products. You can also choose to remove products from your shopping cart. Once you have all your desired products in the shopping cart, you can checkout and complete your order.

Enter your details for the shipment

In order to be able to deliver your order successfully, we ask you to enter your details and a shipping address. In case of an invalid address, your order may be canceled for safety reasons.

Select your payment method

You can choose from the following payment options at the webshop to complete your order:

  • IDEAL
  • PayPal
  • Visa
  • Mastercard
  • American express

Complete your order.

Once your order has been placed successfully, you will receive an order number by e-mail in the order confirmation.

 

Payment

Payment

Payment methods of your order:

  • IDEAL
  • PayPal
  • Visa
  • Mastercard
  • American express

If you have opted for a payment option, you will get on a payment page. Once the payment has been completed, you will be taken to Wolves’ website again and will receive a payment confirmation with an order number sent by email.

If the order has been canceled, you will be sent to the website with an error message. You can then re-check your product with one of the available payment options. We ask you to contact us if you receive an error message constantly when ordering the product at the webshop.

You can contact us directly on: info@wolves-clothing.com

 

Return

Return

Wolves products purchased from the webshop can be returned within 14 days of receipt. You can return the product with the packaging in which it was sent. In case you want to return the product, we will also ask you to fill in the return form and return it with the product.

Wolves does not accept returned products as:

  • The product will be returned later than 14 days after receipt.
  • The product is damaged. *
  • The product has been washed
  • The product has been worn
  • You bought the product in the sale
  • The product is no longer provided with the attached labels.

* The wooden box in which the products are shipped should also be returned undamaged as we consider the box as part of the product.

The return of a product will allways be charged. In addition, Wolves will refund you upon receipt of returned products within 10 business days.

 

Shipping service and delivery service

Shipping costs

The Netherlands  from €99 free 2-5 working days
The Netherlands €3,95 2-5 working days
Europe from €149 free 2-5 working days
Europe €10 2-5 working days
Outside of Europe €10 5-10 working days

Delivery time

Your product will be delivered within 5 working days at the specified address. You will receive a trace number by email as soon as your products have been shipped.

The Netherlands 2-5 working days
Europe 2-5 working days
Outside of Europe 5-7 working days

Packaging

Your products will be wrapped in plastic by Wolves and then delivered to you in a special wooden box. The package contains:

- Your product

- Your proof of payment

- A return form

Shipping service

Your products will be delivered to the specified address.

 

General terms and conditions

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